THIS IS A LETTER OF RECOMMENDATION FOR DON AND ELAINE STARK OF REMAX PREMIER REALTY. WE LISTED OUR HOME (WITH ANOTHER AGENT) IN AUGUST OF 2000. WE BOUGHT ANOTHER HOME IN OCTOBER, THINKING OUR HOME IN FOOTHILL RANCH WOULD SELL ANY DAY. AS THE WEEKS STRETCHED INTO FOUR MONTHS, WE GOT MORE AND MORE UPSET. WE DECIDED TO MOVE INTO OUR NEW HOME AND SWITCH REALTORS. NOW WE HAD A LARGE, EXPENSIVE, EMPTY, HOUSE TO SELL AND DOUBLE MORTGAGES. DON AND ELAINE SAVED THE DAY. THEY DROVE TO OUR NEW HOME AND ASSURED US WE'D BE ABLE TO SELL VERY QUICKLY. THE FOOTHILL RANCH HOUSE WAS IN ESCROW WITHIN A MONTH. ELAINE CALLED ME EVERY FEW DAYS FOR ESCROW UPDATES; DON REPAIRED THE ITEMS FOUND BY THE HOME INSPECTOR. THEY WERE NEVER TOO BUSY OR UNAVAILABLE FOR QUESTIONS FOR PROBLEMS. AFTER SELLING FOUR HOMES IN THE PAST WE REALIZE HOW PROFESSIONAL AND HELPFUL THE RIGHT REALTORS CAN BE. ELAINE OBVIOUSLY HAS IMMENSE EXPERIENCE IN REAL ESTATE TRANSACTIONS, INFORMING THE BUYERS UP FRONT AS TO WHAT TO EXPECT FROM THE SELLERS, SO THERE WERE NO LAST MINUTE SURPRISES. WE FELT CONFIDENT AND INFORMED AT EVERY STEP OF THE TRANSACTION. WE WOULDN'T HESITATE FOR A SECOND TO RECOMMEND THE STARK TEAM; AS THEY ARE THE MOST PROFESSIONAL AND HELPFUL REALTORS WE'VE EVER WORKED WITH.

DEAR DON AND ELAINE GARY AND I WANT TO THANK BOTH OF YOU FOR THE TIME AND INCREDIBLE EFFORT YOU PUT IN FOR OUR BENEFIT. THIS IS A RATHER LONG STORY AS IT BEGINS OVER THREE YEARS AGO WHEN WE DROVE PAST A HOUSE FOR SALE IN JASPER HILL. YOU WERE THE REALTOR ON THE SIGN AND MET US IMMEDIATELY TO SHOW THE HOUSE. IT WAS BEAUTIFUL THE VIEW WAS SPECTACULAR AND WE WANTED IT. UNFORTUNATELY, BECAUSE WE FELT OBLIGATED TO USE THE REALTOR WE WERE USING PRIOR TO THIS HOUSE, WE HAD TO GO THROUGH HER. SHE MISLED US AND WE LOST THAT HOUSE. WE WERE DEVASTATED AND FIRED HER AS OUR REALTOR. YOU WERE SO KIND AND KEPT YOUR EYE OPEN FOR OTHER HOMES IN THIS AREA WITH A VIEW AS GOOD AS THAT ONE. THREE YEARS LATER, OUT OF THE BLUE, YOU CALLED US WITH TWO HOUSES THAT MET THE CRITERIA WE STATED EARLIER. WE LOOKED AT THE SECOND HOME AND IMMEDIATELY FELL IN LOVE WITH IT. YOU HELPED US WITH THE OFFER AND EXPLAINED THE PROCESS. WITHIN HOURS, THE OFFER WAS ACCEPTED AND THE HOME WAS OURS. YOU LINED UP THE FINANCIER, JEFF BENEFIEL, WHO WAS FABULOUS, AS WELL AS THE INSPECTOR WHO WAS FABULOUS. YOU HELPED US PUT OUR HOUSE ON THE MARKET, GIVING US ADVICE AS TO HOW TO MAKE IT SELLABLE. WITHIN ONE MONTH WE SOLD! ALTHOUGH WE DIDN'T HAVE A CONTINGENCY, IT WAS REALLY NICE TO HAVE THE BURDEN OF TWO MORTGAGES LIFTED. YOU LED US TO ESCROW FORUM AND JESSIE WHO IS SO COMPETENT AND QUICK. I WOULD REFER HER TO ANYONE WITH ENTHUSIASM. YOU TWO ARE A TOP-NOTCH REAL ESTATE TEAM. I PARTICULARLY LIKE THAT YOU BALANCE EACH OTHER SO WELL. IF ELAINE DIDN'T HAVE THE ANSWER TO A QUESTION, DON DID AND VICE VERSA. THANK YOU FROM THE BOTTOM OF OUR HEARTS FOR FINDING OUR DREAM AND HELPING TO MAKE IT HAPPEN. SINCERELY,

ELAINE, I JUST WANTED TO TAKE A MINUTE AND THANK YOU FOR THE OUTSTANDING JOB YOU DID SELLING MY HOUSE. I FEEL VERY FORTUNATE THAT I FOUND SUCH A WARM, WONDERFUL, PROFESSIONAL REAL ESTATE AGENT IN MY OWN NEIGHBORHOOD OF PORTOLA HILLS. YOU TRULY CARE ABOUT YOUR CUSTOMERS, AND I KNOW YOU WERE ALWAYS WATCHING OUT FOR MY BEST INTERESTS. YOU MADE THE PROCESS SMOOTH, QUICK, PAINLESS AND WENT ABOVE AND BEYOND WHAT WAS NECESSARY. I WILL ALWAYS BE HAPPY TO RECOMMEND YOU TO ANY OF MY FRIENDS AND NEIGHBORS WHO MAY BE INTERESTED IN MOVING IN THE FUTURE. TAKE CARE AND THANKS AGAIN FOR DOING SUCH AN OUTSTANDING JOB. SINCERELY,

THE SERVICE THAT YOU HAVE PROVIDED US HAS BEEN ABSOLUTELY SUPERB FROM THE DAY WE INTERVIEWED YOU UNTIL THE DAY WE CLOSED THE SALE. AS YOU KNOW, WE INTERVIEWED SIX REAL ESTATE TEAMS. YOUR RESPONSIVENESS DURING THE SELECTION PROCESS SEPARATED YOU FROM YOUR COMPETITORS. WE BELIEVED THAT THIS RESPONSIVENESS WAS AN INDICATOR OF FUTURE PERFORMANCE, AND IT CERTAINLY WAS. OUR HOME SOLD IN FOUR DAYS, AND WE RECEIVED FULL ASKING PRICE. THIS IS GOOD. IN ADDITION, DON'S HELP IN REPLACING A CIRCUIT BREAKER AND WELDING A GATE HINGE FOR US, CAUSED BY MY MECHANICAL INEPTNESS, SAVED US REPAIR COST AND WAS DEFINITELY CUSTOMER SERVICE THAT EXCEEDED OUR HIGHEST EXPECTATION. YOUR EXPERTISE IN GUIDING THE BUYER THROUGH SOME DIFFICULT HURDLES EVEN THOUGH THEY WERE REPRESENTED BY A DIFFERENT AGENT AGAIN WAS CUSTOMER SERVICE RARELY SEEN E.G. INACCURATE CREDIT REPORTS, OBTAINING HOMEOWNERS INSURANCE, ETC. OF EQUAL IMPORTANCE, THE COMMUNICATIONS FLOW WAS BOTH TIMELY AND INFORMATIVE. YOU ANTICIPATED OUR QUESTIONS AND CALLED US BEFORE WE HAD TO INITIATE THE CONTACT, - JUST GREAT! WE BELIEVE WE HAVE GAINED FRIENDS FROM THIS EXPERIENCE. YOU MAY REFER FUTURE CUSTOMERS TO US FOR A GUARANTEED GLOWING ENDORSEMENT. THE "STARK TEAM" WORKS AS A TEAM AND CERTAINLY KNOWS HOW TO DELIGHT THEIR CUSTOMERS. LOOKING FORWARD TO YOUR VISIT TO OUR NEW HOME IN THE NEAR FUTURE. YOUR FRIENDS,

DEAR DON AND ELAINE, I WANTED TO EXPRESS MY SINCEREST APPRECIATION FOR ALL THE HELP AND EXPERTISE YOU PROVIDED TO ME IN THE SALE OF MY HOME. THIS WAS AN UNSETTLING TIME FOR ME, AS YOU KNOW, BECAUSE OF MY DIVORCE. BECAUSE OF YOU, I FELT COMPLETELY COMFORTABLE DURING THIS WHOLE PROCESS. FROM THE TIME OF OUR INITIAL MEETING WHEN YOU BOTH TOOK LOTS OF TIME EXPLAINING THE ENTIRE PROCESS TO ME, TO THE TIME WE HANDED OVER THE KEYS TO THE NEW HOMEOWNER, YOU MADE THIS AS LEAST STRESSFUL AS POSSIBLE. OUR HOME WAS PUT UP FOR SALE ON A MONDAY AND IT SOLD ON A SATURDAY! I APPRECIATE THE COLORFUL, DETAILED FLYERS THAT YOU MADE, THE VERY NICE WEBSITE WITH THE BEAUTIFUL PICTURES OF OUR HOME, ALL THE PHONE CALLS TO KEEP ME UPDATED, AND YOUR ASSISTANCE IN HELPING WITH ANYTHING AND EVERYTHING WE NEEDED. NOT ONLY ARE YOU BOTH VERY KNOWLEDGEABLE AND PROFESSIONAL, BUT TWO VERY KIND, SINCERE, HONEST AND TRUSTWORTHY HUMAN BEINGS WITH WHOM I NOW ENJOY A SPECIAL FRIENDSHIP! I HAVE ALREADY RECOMMENDED YOU AND SPEAK HIGHLY OF YOU TO MY FRIENDS AND THOSE LOOKING FOR TOP-NOTCH REAL ESTATE PROFESSIONALS. ONCE AGAIN, THANK YOU VERY MUCH FOR ALL OF YOUR HARD WORK; YOU ARE THE BEST IN THE BUSINESS! SINCERELY,

DON AND ELAINE THIS NOTE IS A FEW WEEKS BELATED BUT I WANTED TO BE SURE & LET YOU KNOW HOW MUCH I APPRECIATE BOTH OF YOU. YOU WERE EVERYTHING & MORE OF THE COMMENTS SHOWN ON YOUR WEBSITE & IN BROCHURES. I COULD DITTO EVERYTHING THEY EACH SAID. YOUR LEVEL OF SERVICE & RESPONSIVENESS IS THE BEST I HAVE EVER EXPERIENCED & I HAVE BOUGHT & SOLD NUMEROUS TIMES IN 3 STATES OVER THE PAST 30 YEARS. I ALSO HAVE WORKED IN THE RESIDENTIAL REAL ESTATE INDUSTRY IN THE PAST & HAVE SEEN FIRST HAND HOW BROKERS OPERATE & YOU ARE TOPS IN COMPARISON. YOU MADE ME FEEL MY SALE WAS JUST AS IMPORTANT AS ANY OF YOUR OTHERS & BOTH OF YOU WENT THE EXTRA MILE. DON YOU WERE A LIFESAVER IN HELPING WITH SOME OF THE REPAIRS & WITH BOTH OF YOU ABLE TO BE THERE FOR ALL OF THE SERVICE APPOINTMENTS, IT SAVED ME A LOT OF TRAVEL TIME & NOT HAVING TO MISS WORK. I WISH YOU CONTINUED SUCCESS IN YOUR BUSINESS. KEEP UP THE GREAT WORK. I PRAY GOD´S BLESSINGS COME YOUR WAY. SINCERELY,

DEAR DON AND ELAINE, I'M WRITING TO THANK YOU FOR HELPING ME SELL MY HOME IN IRVINE AND PURCHASE MY NEW HOME IN PORTOLA HILLS. THE SALE WENT SMOOTHLY (ASSOCIATION LITIGATION NOTWITHSTANDING) AND MY NEW HOME IS EVERYTHING I WAS LOOKING FOR. YOU REALLY KNOW YOUR BUSINESS AND YOUR CUSTOMERS. I APPRECIATE YOUR PROFESSIONALISM AND CUSTOMER-ORIENTED APPROACH. IF YOU EVER NEED A REFERENCE, PLEASE DON'T HESITATE TO CALL ME. SINCERELY,

WE JUST WANT TO THANK YOU FOR FINDING A BEAUTIFUL HOME FOR US TO BUY AND IN SELLING OUR HOME (IN ONE DAY!) YOU HAVE DONE SO MUCH FOR US AND MADE EVERYTHING AS SMOOTH AS POSSIBLE. WE APPRECIATE YOUR PROFESSIONALISM, YOUR CONSTANT COMMUNICATION, AND WONDERFUL ENTHUSIASM! THANKS TO DON ALSO FOR MAKING SOME REPAIRS THAT WERE FOUND IN THE INSPECTION! WHAT A BLESSING IT HAS BEEN TO HAVE FOUND SUCH A WARM AND HELPFUL REAL ESTATE TEAM RIGHT IN OUR OWN PORTOLA HILLS NEIGHBORHOOD. WE TRULY APPRECIATE ALL YOU HAVE DONE FOR OUR FAMILY. THANK YOU! SINCERELY,

WE HAVE HAD DON AND ELAINE STARK AS OUR REALTORS THIS PAST YEAR IN OUR ENDEAVOR TO SELL A CONDOMINIUM IN IRVINE, WHICH WE OWNED. THANKS TO THEIR EFFORTS, THIS PROPERTY SOLD TO OUR SATISFACTION. OUR RELATIONSHIP THROUGHOUT THIS PROCESS WAS VERY PROFESSIONALLY CONDUCTED BY DON AND ELAINE. WE ATTRIBUTE THIS TO THEIR CONSISTENT FOLLOW-UPS, KNOWLEDGE OF THE AREA, AS WELL AS COMPETITION, AND EXCELLENT MANAGEMENT OF THE CLOSING PROCESS. WE DO NOT HESITATE TO RECOMMEND THEM TO OTHER CLIENTS INTERESTED IN THE SERVICES OF OUTSTANDING REALTORS. VERY TRULY YOURS,

DON AND ELAINE, I JUST WANTED TO TAKE A MOMENT TO THANK YOU! YOU HAVE PROVIDED SUCH EXCELLENT SERVICE THAT I CAN'T IMAGINE EVER USING ANOTHER REALTOR FOR MY FUTURE BUSINESS. YOU HELPED ME PURCHASE MY HOME 2 YEARS AGO AND THE TRANSACTION WAS A SMOOTH AS POSSIBLE. MOST RECENTLY, YOU JUST SOLD THIS SAME HOME AND MADE ME A HUGE PROFIT!! I ENDED UP MAKING MORE THAN WE EVEN THOUGHT I WOULD. I RECEIVED AN OFFER IN 8 DAYS AND GOT MY MONEY IN 30 DAYS! I COULDN'T HAVE ASKED FOR BETTER SERVICE! YOU GUYS WERE ALWAYS THERE FOR ANY QUESTIONS I HAD. YOU KEPT ME COMPLETELY UP TO DATE AT ALL TIMES AS WELL. YOUR PROFESSIONALISM IS OUTSTANDING AND YOUR EXPERIENCE IS UNDENIABLE. THANKS AGAIN FOR THE AWESOME EXPERIENCE AND I WILL ALWAYS REFER ANYONE TO YOU THAT I KNOW IS INTERESTED IN A REALTOR