DEAR ELAINE: THIS LETTER HAS BEEN PREPARED FOR THE PURPOSE OF INFORMING YOU OF THE COMPLETE SATISFACTION BRENDA AND I HAVE WITH YOUR EXCEPTIONAL PERFORMANCE CONCERNING THE SALE OF OUR RESIDENCE IN PORTOLA HILLS. YOUR PROFESSIONALISM PRIOR TO SIGNING A CONTRACT FOR SALE WAS THE MAIN REASON WE CHOSE YOU INSTEAD OF OTHER REALTORS WE INTERVIEWED. THEN, ALMOST IMMEDIATELY FOLLOWING OUR LISTING WITH YOUR COMPANY, WE WERE PLEASED WITH THE ACTIVITY YOU GENERATED WITH YOUR EXISTING CLIENTS, AS WELL AS THOSE BROUGHT INTO OUR HOME BY AGENTS FROM OTHER REALTORS. IT WAS OBVIOUS FROM THEIR COMMENTS THAT YOU ARE CONSIDERED A TRUE PROFESSIONAL AND SOMEONE WHO IS RESPECTED IN YOUR FIELD. THE SALE OF OUR HOME EIGHT DAYS AFTER THE LISTING WAS A RECORD FOR US AND A COMPLETE BUT HAPPY SURPRISE. BECAUSE OF YOUR SUCCESS AND PROFESSIONAL DEMEANOR, WE RECOMMENDED YOU TO A FELLOW EMPLOYEE WHO WAS TRANSFERRING TO A NEW ASSIGNMENT. TO NOBODY'S SURPRISE, YOU SOLD HIS HOME IN TWO WEEKS. IN CLOSING, BRENDA AND I WANT TO THANK YOU FOR ALL OF YOUR HELP DURING THE ENTIRE PROCESS. THANKS AGAIN! GOOD LUCK IN THE FUTURE. SINCERELY,