DEAR ELAINE: THIS LETTER HAS BEEN PREPARED FOR THE PURPOSE OF INFORMING YOU OF THE COMPLETE SATISFACTION BRENDA AND I HAVE WITH YOUR EXCEPTIONAL PERFORMANCE CONCERNING THE SALE OF OUR RESIDENCE IN PORTOLA HILLS. YOUR PROFESSIONALISM PRIOR TO SIGNING A CONTRACT FOR SALE WAS THE MAIN REASON WE CHOSE YOU INSTEAD OF OTHER REALTORS WE INTERVIEWED. THEN, ALMOST IMMEDIATELY FOLLOWING OUR LISTING WITH YOUR COMPANY, WE WERE PLEASED WITH THE ACTIVITY YOU GENERATED WITH YOUR EXISTING CLIENTS, AS WELL AS THOSE BROUGHT INTO OUR HOME BY AGENTS FROM OTHER REALTORS. IT WAS OBVIOUS FROM THEIR COMMENTS THAT YOU ARE CONSIDERED A TRUE PROFESSIONAL AND SOMEONE WHO IS RESPECTED IN YOUR FIELD. THE SALE OF OUR HOME EIGHT DAYS AFTER THE LISTING WAS A RECORD FOR US AND A COMPLETE BUT HAPPY SURPRISE. BECAUSE OF YOUR SUCCESS AND PROFESSIONAL DEMEANOR, WE RECOMMENDED YOU TO A FELLOW EMPLOYEE WHO WAS TRANSFERRING TO A NEW ASSIGNMENT. TO NOBODY'S SURPRISE, YOU SOLD HIS HOME IN TWO WEEKS. IN CLOSING, BRENDA AND I WANT TO THANK YOU FOR ALL OF YOUR HELP DURING THE ENTIRE PROCESS. THANKS AGAIN! GOOD LUCK IN THE FUTURE. SINCERELY,

ELAINE WAS AN ABSOLUTE JEWEL! SHE HELPED US DURING A TIME OF EXTREME PHYSICAL, EMOTIONAL AND FINANCIAL HARDSHIP. SHE WAS THOROUGHLY PROFESSIONAL, VERY ATTENTIVE TO OUR NEEDS, AND WORKED VIGOROUSLY TO SELL OUR HOUSE AS QUICKLY AS POSSIBLE. THE ONLY WAY WE CAN EVER REPAY HER FOR HER CARING COMMITTED SERVICE IS TO REFER AS MANY CLIENTS AS POSSIBLE TO HER IN THE FUTURE. THANK YOU ELAINE!

DEAR ELAINE, I WANT TO THANK YOU FOR THE TREMENDOUS JOB YOU DID GETTING OUR HOUSE SOLD AND THE MANAGEMENT OF THAT PROCESS THROUGH CLOSING. WE HAVE MOVED EIGHT TIMES DURING MY CAREER AND THEREFORE HAVE STRONG OPINIONS ON THIS PROCESS AND HAVE A VERY GOOD IDEA ON HOW THINGS SHOULD HAPPEN. YOUR EFFORT EXCEEDED ALL OF OUR EXPECTATIONS. FIRST OF ALL, YOU SET A NEW PRICE RECORD IN THE AREA FOR OUR STYLE HOME. WE RECEIVED THE HIGHEST PRICE EVER PAID FOR OUR MODEL HOUSE IN OUR NEIGHBORHOOD. THAT WAS GREAT BUT THE REASSURING PART WAS THE MULTIPLE FULL PRICES BACK UP OFFERS THAT YOU WERE ABLE TO PRODUCE GIVING US CONFIDENCE THAT THE HOUSE WAS INDEED GOING TO CLOSE ON SCHEDULE. ONE OF THESE BACKUP OFFERS YOU WERE ABLE TO CARRY UNTIL CLOSING. THE SECOND THING THAT REALLY IMPRESSED US WAS THE WAY YOU HELPED US WORK AROUND POTENTIAL PROBLEMS. WHEN WE HAD TROUBLE WITH THE ASSOCIATION THAT THREATENED OUR CLOSING DATE, YOU HELPED US GO DOOR TO DOOR TO GET SUPPORT FOR OUR POSITION FROM NEIGHBORS. WE WERE ULTIMATELY ABLE TO GET THE PROBLEM SOLVED THROUGH YOUR CLOSING AGENT. YOUR DEDICATION AND YOUR VERY PROFESSIONAL TEAM ARE TREMENDOUS STRENGTHS THAT EVERY SELLER AND BUYER NEED AND WE CERTAINLY VALUED IT. YOU ATTACKED THE PROBLEM FROM THE VERY FIRST DAY. IT SEEMED LIKE ONE DAY WE LISTED THE PROPERTY AND THE NEXT DAY PEOPLE WERE STREAMING THROUGH LOOKING AT THE HOUSE. THEN IT WAS CLOSED AND WE WERE ON OUR WAY TO OUR NEW HOME. THE HOUSE WAS SOLD WITHIN A WEEK. FROM LISTING TO CLOSING TOOK ONLY 45 DAYS. THE CLINCHER FOR US WAS THAT WE REALLY STRUGGLED TO FIND A NEW HOME IN SEATTLE. AFTER WE FIRED OUR SECOND REALTOR THERE, WE ASKED YOU FOR HELP. YOU INTERVIEWED REALTORS FOR US AND SELECTED ONE THAT WAS PROPER FOR US. WITH HER, WE FOUND A HOUSE IN TWO DAYS AND CLOSED IN TIME TO KEEP OUR SCHEDULE. THE PREVIOUS SEVEN TIMES WE MOVED OUR COMPANY PAID FOR THE BILL. THIS TIME WE PAID THE BILL. YOUR SCHEDULE ADHERENCE AND BEING ABLE TO HANDLE ANY PROBLEM SAVED US MONEY. THERE ARE TIMES IN LIFE WHEN YOU JUST NEED THE VERY BEST PROFESSIONAL YOU CAN FIND. THIS WAS THAT TIME FOR US AND WE VERY MUCH APPRECIATE YOU BEING THERE AND FOR EVERYTHING YOU DID TO GET THE JOB DONE WE WISH YOU CONTINUED

THE ESCROW ON THE SALE OF MY HOME AT 62 LEHIGH AISLE IN IRVINE HAS JUST CLOSED. ALTHOUGH I WAS DISAPPOINTED WITH THE GENERAL SLUMP IN REAL ESTATE PRICES, I WANT TO SAY HOW PLEASED I WAS WITH THE SERVICES OF ELAINE STARK. SELLING A HOME WHILE LIVING OUT OF STATE IS A BIT NERVE RACKING, BUT ELAINE KEPT ME INFORMED AT EVERY STEP BY PHONE AND LETTER. SHE HANDLED EVERYTHING WITH AN HONESTY AND A PROFESSIONALISM THAT KEPT MY ANXIETIES TO A MINIMUM. ON A PERSONAL LEVEL, SHE WAS A PLEASURE TO DEAL WITH. IT SEEMED AS THOUGH I HAD BARELY DECIDED TO SELL BEFORE SHE HAD A BUYER, GUIDED US THROUGH THE DETAILS OF THE ESCROW AND HAD MY CHECK IN THE MAIL. I HONESTLY DON'T THINK THE PROCESS COULD HAVE BEEN IMPROVED UPON. SINCERELY,

THIS LETTER IS IN APPRECIATION OF ELAINE STARK'S ABILITY TO MARKET AND SELL MY HOME, IN WHAT CAN ONLY BE DESCRIBED AS A VERY DIFFICULT MARKET. WITHOUT HER PERSONALITY, DEDICATION AND BUSINESS ACUMEN, I WOULD NOT HAVE BEEN ABLE TO ENJOY A SALE PRICE OF $5,000 TO $10,000 ABOVE THE MARKET. WHILE OTHER REALTORS TOLD ME TO REDUCE MY PRICE TO SELL, ELAINE WENT TO WORK GETTING ME MY ASKING PRICE. I AM NOW ABLE TO ENJOY MY NEW HOME THANKS TO ELAINE. SINCERELY,

SEVERAL WEEKS AGO THE ESCROW CLOSED ON THE SALE OF MY CONDO IN IRVINE. I WOULD LIKE YOU TO KNOW THAT ELAINE STARK, WHO HANDLED THE SALE OF MY CONDO, IS AN OUTSTANDING REALTOR. SHE IS EXTREMELY COOPERATIVE AND VERY KNOWLEDGEABLE. A LITTLE OVER A YEAR AGO, WHEN WE WERE UNABLE TO SELL THIS CONDO, SHE LOCATED A RENTER FOR ME WHICH ALSO

DEAR ELAINE THANK YOU VERY MUCH FOR YOUR EFFORTS IN SELLING OUR HOUSE THIS PAST YEAR. ALTHOUGH WE WERE VERY FORTUNATE TO SELL THE HOUSE THIS TIME WITHIN FOUR DAYS, YOUR SKILL AS A REALTOR WAS REALLY IN EVIDENCE LAST YEAR WHEN WE WERE ON THE MARKET FOR SIX MONTHS AND DID NOT SELL. THIS WAS BECAUSE WE WERE NOT "MOTIVATED" SELLERS AT THAT TIME AND WOULD NOT PRICE THE PROPERTY COMPETITIVELY (AS YOU FREQUENTLY BROUGHT TO OUR ATTENTION). EVEN THOUGH WE INSISTED ON A HIGH PRICE, YOU CONTINUOUSLY MARKETED OUR PROPERTY WITH FLYERS, DIRECT MAIL, ADS AND OPEN HOUSES. THERE WAS CONSTANTLY A FLOW OF ACTIVITY DURING THE ENTIRE LISTING PERIOD. WE ALSO APPRECIATE YOUR FOLLOW-UP DURING ESCROW. YOU HAVE ALWAYS BEEN AVAILABLE TO HELP OUT, EVEN WHEN WE NEEDED OUR PLANTS WATERED WHEN WE WENT HOUSE HUNTING IN OHIO! YOUR PROFESSIONALISM, ENTHUSIASM AND COOPERATIVE ATTITUDE HAVE MADE OUR RATHER FRANTIC TRANSITION MUCH MORE PLEASURABLE. GOOD LUCK IN YOUR FUTURE ENDEAVORS. IT WAS TRULY A PLEASURE WORKING WITH YOU. WARM REGARDS,

DEAR ELAINE, THANKS FOR THE HOUSEWARMING BASKET! WE ARE ENJOYING ALL THE TREATS. ELAINE, YOU WERE SUPER TO WORK WITH ON THIS MOVE. WE FEEL IT WAS ONE OF OUR BLESSINGS TO HAVE FOUND YOU TO GUIDE US IN. SINCERELY,

DEAR ELAINE AND DON HOW CAN I BEGIN TO THANK YOU BOTH FOR YOUR SUPPORT AND PROFESSIONALISM THROUGHOUT THIS ENTIRE RELOCATION? TO BEGIN, "REALITY" MADE ME REALIZE THAT I NEEDED TO INCREASE MY PRICE TO FIND WHAT I WANTED. YOU GAVE ME SOLID FIGURES ACCORDING TO WHAT WAS GOING ON IN THE MARKET. NEVER ONCE DID YOU SUGGEST GOING UP IN PRICE. YOU CONTINUED TO SHOW ME MY PRICE RANGE UNTIL I MADE MY OWN DECISION. YOUR FOLLOW-UP WAS AMAZING. CONSIDERING THAT I WAS IN GEORGIA DURING THE ENTIRE REAL ESTATE TRANSACTION AND FEELING TOTAL CONFIDENCE THAT EVERYTHING WOULD BE HANDLED SAYS SO MUCH ABOUT BOTH OF YOU. I SIT HERE IN AMAZEMENT WHEN I REALIZE HOW MUCH YOU HAD DONE. NOT ONLY YOUR NORMAL RESPONSIBILITY BUT HANDLING THE INSPECTION OF THE PROPERTY, AS WELL AS THE CLOSING AMONG OTHER THINGS. YOU WOULD CALL OR EMAIL REGARDING INCIDENTALS... ALWAYS TO LET ME KNOW AND FEEL "SAFE" THAT ALL WAS PROCEEDING ACCORDING TO SCHEDULE. AND THEN I RELOCATED TO CALIFORNIA. AS WITH ANY MOVE, THERE ARE GLITCHES. YOU WERE HERE, LENDING SUPPORT AND MORE THAN A HELPING HAND IN MY GETTING SETTLED. EVEN MONTHS AFTER, YOU BOTH WENT SO FAR OUT OF YOUR WAY TO ASSIST ME WHEN I, NEEDED YOUR HELP. ALWAYS GOING WAY BEYOND THE CALL OF DUTY. I THINK THE WORLD OF BOTH OF YOU AND I WILL HAPPILY, AND WITH CONFIDENCE, REFER YOU TO ANYONE I POSSIBLY CAN FOR REAL ESTATE ASSISTANCE. YOU ARE THE BEST OF THE BEST! THANK YOU SO MUCH! WARM REGARDS,

THE "STARK TEAM" WERE THE LISTING AGENTS FOR OUR HOME AT 28601 BROOKHILL RD. IN TRABUCO CANYON. WE WERE VERY IMPRESSED WITH THEIR SERVICE AND WOULD NOT HESITATE TO RECOMMEND THEM. NO REQUEST WAS TOO SMALL AND WE WERE ALWAYS KEPT INFORMED OF ANY ACTIVITY AND WERE INVOLVED FROM CONTRACT ACCEPTANCE TO CLOSING. ANY CONTRACTORS THAT WERE RECOMMENDED TO ME BY THE STARK'S FOR NECESSARY WORK ON MY HOME WERE TOP QUALITY. IN SHORT, SELLING A HOME CAN BE VERY STRESSFUL. DON AND ELAINE MADE THE PROCESS STRESS FREE AND EASY TO ACCOMPLISH. THERE WERE NO LAST MINUTE SURPRISES. OUR HIGHEST RECOMMENDATION AND THANKS TO THE STARK TEAM!