DEAR ELAINE AND DON I'VE PREVIOUSLY BEEN OF THE OPINION THAT THE SERVICE REAL ESTATE AGENTS PROVIDE IS OF QUESTIONABLE VALUE COMPARED TO THE COST. I MUST SAY THAT YOU'VE HELPED TURN THAT PERCEPTION AROUND FOR RACHELLE AND ME. THREE WEEKS AFTER I FIRST CALLED ELAINE, WE WERE IN ESCROW TO BOTH BUY A NEW HOME AND SELL OUR PREVIOUS HOME. THE HOUSE WE BOUGHT WAS THROUGH ONE OF YOUR CLIENTS AND OUR PREVIOUS HOUSE WAS SOLD IN LESS THAN 3 DAYS. NOW, TWO MONTHS AFTER WE'VE MOVED, WE CAN SAY THAT EVERYTHING WENT LIKE CLOCKWORK. RACHELLE AND I WERE WELL INFORMED AT EVERY STEP, BUT WE DIDN'T HAVE TO DO ANYTHING EXCEPT SIGN PAPERS. AS A TEAM, YOU'VE BEEN EXCEPTIONAL IN THREE IMPORTANT AREAS: ATTENTIVENESS: YOU WERE ALWAYS AVAILABLE TO ANSWER QUESTIONS AND YOU NEVER REFERRED US TO AN ASSISTANT. YOU HANDLED EVERY ASPECT OF OUR TRANSACTION PERSONALLY, INCLUDING THE OPEN HOUSE. RACHELLE AND I JOKED THAT IT ALWAYS SEEMED AS IF ELAINE WAS SITTING BY THE PHONE WAITING FOR US TO CALL WHEN WE HAD A QUESTION. EXPERIENCE: YOU'VE DONE THIS FOR AWHILE AND IT SHOWS. YOU WERE VERY PROACTIVE IN ANTICIPATING WHERE THINGS MIGHT GO WRONG AND WORKING TO DEAL WITH ISSUES BEFORE THEY BECAME PROBLEMS. CONTACTS: YOU HAVE AN EXTENSIVE NETWORK OF TRUSTED PEOPLE WHO MAKE SURE ALL ASPECTS OF THE TRANSACTION ARE COVERED. JEFF BENEFIEL PROVIDED EXCELLENT SERVICE IN GETTING OUR MORTGAGE ARRANGEMENTS MADE. THE INSPECTOR, ERIC HILL, WAS VERY THOROUGH AND KNOWLEDGEABLE (THE BEST I'VE SEEN). RON MCLAUGHLIN DID A GREAT JOB ON THE TERMITE INSPECTION. I WAS IMPRESSED WHEN A QUESTION ABOUT MOLD & MOISTURE IN WALLS CAME UP DURING OUR INSPECTION, ELAINE HAD A SPECIALIST ON THE PHONE WITHIN MINUTES TO GET ANSWERS ON THE SPOT. EVEN NOW THAT WE'VE MOVED IN, WE'RE PURSUING QUOTES FROM YOUR KITCHEN CABINET REFERENCES. I'M SURE WE'LL BE CALLING FOR MORE CONTACTS IN THE FUTURE. IN SHORT, WE HAVE BEEN QUITE HAPPY WITH THE SERVICE YOU HAVE PROVIDED US, AND WE HIGHLY RECOMMEND YOU TO OTHERS INTERESTED IN BUYING OR SELLING REAL ESTATE IN THE PORTOLA HILLS AREA. BEST REGARDS,